FAQ

Help Center

How to order my custom T-shirt?

All custom orders and quotes can be created by going directly to our website. Please see below for some handy steps to help get you started on your design and orders.

Step 1: Choose from our selection of over 30 apparel styles.
Step 2: Upload graphics or create text content using our font library
Step 3: Choose the shipping methods that are available.

Average turnaround time for dispatch of goods is between 8-15 business days.
Please get in contact if you need a rush order prior to ordering online.

Normal turnaround time for custom printed apparel is 8-15 business days (with an average being 10 business days) starting when you process your payment and approve your design proofs.

PLEASE CONTACT US PRIOR TO PLACING ORDERS IF YOU NEED THIS DONE SOONER TO DISCUSS POSSIBILITIES.

Standard shipping of 7-12 business days is $9.95. (1 to 4 tees can fit in our postage bags) Orders over $500 receives free standard postage, Australia wide.

Free pickup can be arrange by appointment only from our North Geelong Factory.

We also have Express options available at the checkout stage, please ensure you call us on 0421 242 656 if you are placing a rush order, our team will see if this can be achieved.

What can be returned: Only Items that are faulty/damaged or have a faulty print may be returned. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong garment size. Please use our size guide for measurements and understand that the accepted tolerance for sizing is 2.5cm for half chest and length. Unforeseen delays or loss of items are a possibility with freight carriers and delivery dates are not guaranteed. We will always do our best and thank you for your understanding.

Garments will not shrink if the correct washing guidelines on the apparel labels are followed; if you believe the garment was washed correctly please return the garment to us so we can organise a re-print on the same t-shirt.

We take great pride in our commitment to customer service and are more than happy to assist you in any way we can. We want you to be happy and satisfied with your experience however some circumstances are beyond our control. Please be advised we cannot  be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality, blurry or low-resolution of uploaded images by the customer.
  • Incorrect image upload by the customer.
  • Design errors are introduced by the customer in the design creation process.
  • Incorrect product type, size or colour product selection by the customer.
  • 10% variance in design printing colours and size.
  • 10% variance in the actual garment colours.
  • Garment shrinkage in the wash.

 

What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 14 days of receipt of purchase.

Returns for exchange or store credit: must be made within 14 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

 

How long will my DTG (Direct to Garment Printed) clothing last?

We use a high quality t-shirts which are 100% cotton and made with ring spun fibers. This is a specification for a high quality t-shirt and the basis for producing a lasting finish. Together with the OEM pre-treatment we apply to our products and the premium inks we use, our finished products are very much washing machine friendly and in most cases will outlast the shirt. It is good for over 30+ washes. We have even tested a garment which is now on its 46 wash cycle and it still look great. That’s a lot of washing.​

To get the best results please read the garment care tag to protect the fabric and stitching.

Following the instruction below will help maintain a lasting print finish.

  • Turn the garment inside-out before washing and drying.

  • Machine-wash in cold water only.

  • Best to air-dry on a clothing rack.

  • Tumble dry low heat if machine drying is required.

  • Do not iron the graphic directly, place another garment on top and iron the surface.

What is pre-treatment?

Pre-treatment is applied on the surface of our garments prior to printing. This is an important step that allows the inks to bond to the fabric and provide a lasting finish and the sharpest looking printed apparel. We apply it only on the surfaces that requires printing. In some instances the fabric may feel a little stiff at first, however after a wash the garment returns to its original softer feel. Garments can still be worn right-away without washing and in most instances our customers don’t even know it's there. Only DTG printed apparel with a minimum if 80% cotton uses the pre-treatment process.

Is there a different process to looking after my heat transfer apparel?

The short answer is no. Getting the best out of any garments, including screen-printing, still requires the user to follow the care tag when washing to protect the fabric and stitching.

Follow the instructions below to protect the printed finish.

To get the best results please read the garment care tag to protect the fabric and stitching.

Follow the instruction below will help maintain a lasting print finish.

  • Turn the garment inside-out before washing and drying.

  • Machine-wash in cold water only.

  • Best to air-dry on a clothing rack.

  • Tumble dry low heat if machine drying is required.

  • Do not iron the graphic directly, place another garment on top and iron the surface.

My artwork is ready, what is best digital format?

We prefer a high resolution 300 pixel .PNG file saved with a transparent background for DTG printing.

However .JPG files are also acceptable. We can also work with .eps, .ai and .psd files. Don't worry if you get stuck, contact us, we are here to help.

Copyright and offensive images.

We will only print designs and products that you own the rights to use and will not print any images we feel is offensive. We know that Nike is not going to send us their logo to print on only 10 shirts, you get our drift!

When you upload a design or image you are agreeing to the following terms :

  • I hold commercial rights to reproduce the design and images supplied.

  • If for any reason the legal owner of this design contacts EGA they will be directed to me.